Return Eligibility
Customers in South Africa may return MADMAXER Energy Drink products under the following conditions:
Damaged or Defective Products: If you receive a damaged or defective product, you may return it for a full refund or exchange within 30 days of receipt.
Incorrect Orders: If you receive the wrong product, you may return it for a full refund or exchange within 30 days of receipt.
Unopened Products: Unopened and unused products may be returned within 30 days of receipt for a full refund. The product must be in its original packaging and condition.
2. Return Process
To initiate a return, please follow these steps:
Contact Customer Service: Email our customer service team at [insert email] or call us at [insert phone number] to request a return authorization.
Provide Details: Include your order number, the reason for the return, and whether you prefer a refund or an exchange.
Return Shipping: Once your return is authorized, securely package the product and include a copy of your receipt. Ship the product to the following address:
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MADMAXER Returns Department
[Insert Return Address]
Shipping Costs: Return shipping costs are the responsibility of the customer, except in cases of damaged, defective, or incorrect products.
3. Refunds
Processing Time: Refunds will be processed within 7-10 business days of receiving the returned product.
Original Payment Method: Refunds will be issued to the original payment method used at the time of purchase.
Shipping Fees: Original shipping fees are non-refundable, except in cases of damaged, defective, or incorrect products.
4. POPIA Act Compliance
We are committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA). By returning a product, you consent to the collection, use, and disclosure of your personal information as described in our Privacy Policy.
Data Protection: Your personal information will be used solely for processing your return and will be handled with the utmost care and security.
Rights: You have the right to access, correct, or delete your personal information at any time. For more details, please refer to our Privacy Policy.
5. Disclaimers
Health and Safety: MADMAXER Energy Drink products are intended for healthy adults only. Please read all product labels and follow usage instructions. Consult a healthcare professional before consuming if you have any medical conditions or are taking medication.
Limitation of Liability: MADMAXER Energy Drink and its affiliates are not liable for any damages resulting from the misuse of our products or failure to follow the return policy procedures.
Policy Changes: We reserve the right to modify this return policy at any time. Any changes will be posted on our website with the effective date.
If you have any questions or need further assistance, please contact our customer service team at [insert email] or [insert phone number].
Thank you for choosing MADMAXER Energy Drink. We appreciate your business and strive to provide the best products and service.